Address: 22 Avenue C, Rochester, NY 14621, US
Phone: +1 (315) 460-0610
Email: service@crystalhomeeu.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)
Order Cancellation Policy
1. Order Cancellation Conditions
You can request to cancel your order before it has been processed. If the order has already been shipped, it cannot be canceled. To ensure your cancellation request is processed smoothly, please contact us as soon as possible.
2. Order Cancellation Process
- Contact our customer service team via email or phone to request the cancellation of your order, providing the order number, payment proof, and other relevant information.
- Our customer service team will promptly process your request and notify you of the result once approved, along with the arrangement for your refund.
3. Refund Information
Once the cancellation is confirmed, we will process your refund within 3 to 5 business days. The refund will be credited back to your original payment method (such as credit card, Visa card, or MasterCard).
4. Contact Us
Address: 22 Avenue C, Rochester, NY 14621, US
Phone: +1 (315) 460-0610
Email: service@crystalhomeeu.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)