Shipping Policy

Shipping Information

We aim to ensure your order is delivered safely and within the expected timeframe. Please review the following shipping details carefully.

Delivery Area

At this time, we only ship within the United States. Orders placed outside this region cannot be processed or fulfilled.

Shipping Fees

• Orders from US$0.00 to US$79.99: shipping fee of US$6.99
• Orders over US$79.99: free shipping

All prices already include applicable taxes, so no additional charges will be applied at checkout.

Order Cut-Off Time

• Orders placed before 6:00 PM (EST) are processed the same day
• Orders placed after 6:00 PM (EST) are processed the next business day
• Orders placed on weekends or public holidays are processed on the following business day

Processing Time

Orders are generally processed within 1–3 business days before dispatch.

Estimated Shipping Time

Once shipped, delivery typically takes 5–8 business days. Actual delivery times may vary depending on the destination and carrier conditions.

Shipping Carriers

We use trusted logistics providers such as DHL, FedEx, and UPS to ensure reliable delivery service.

Order Tracking

After your order has been shipped, you will receive an email containing your tracking number. You can use it to track your shipment directly on the carrier’s official website.

Liability Statement

While we do our best to ensure smooth and timely delivery, unexpected delays may occur due to factors such as weather conditions, natural disasters, or traffic disruptions. We cannot be held responsible for such circumstances, but we will fully support you in resolving any delivery issues. Please contact us promptly if any problems arise.

Receiving Instructions

• Please inspect your package upon delivery
• If any damage or missing items are found, contact us immediately
• Keep the original packaging and provide photos to help speed up the resolution process

Contact Us

If you have any questions or need assistance regarding your order:

Address: 22 Avenue C, Rochester, NY 14621, US
Phone: +1 (315) 460-0610
Email: service@crystalhomeeu.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)