Return & Exchange Policy

Returns & Exchanges

We aim to ensure you are fully satisfied with every purchase. Please review the following information regarding returns and exchanges.

Return & Exchange Period

You may request a return or exchange within 45 days of receiving your order.

Eligibility for Returns or Exchanges

We accept return or exchange requests under the following circumstances:

• The product has visible appearance defects
• The product has quality-related issues
• The product has odor issues, significant color differences, or similar problems
• The item received is incorrect
• You wish to return or exchange the product for any reason within the valid return period

How to Return a Product

Contact Us
Please reach out via email or phone to submit your return request.
Include your order number, proof of payment, reason for return, and any supporting photos or videos.

Request Review
Our customer service team will review your request as soon as possible.
If approved, we will provide the return address and detailed instructions.

Return the Item
Please send the product to the following address:
22 Avenue C, Rochester, NY 14621, US

Once shipped, kindly wait for us to receive the item.

Inspection & Refund
After receiving the returned product, we will inspect it to confirm the reported issue.
If it meets the return requirements, your refund will be processed accordingly.
For more details, please refer to our refund policy.

How to Exchange a Product

Contact Us
Submit your exchange request via email or phone, including your order number, proof of payment, reason for exchange, and any relevant photos or videos.

Request Review
Our team will carefully review your request. If approved, we will provide return instructions.

Return the Item
Please send the product to:
22 Avenue C, Rochester, NY 14621, US

Once received, we will inspect the item.

Replacement Shipment
If the exchange is approved, the replacement product will be shipped within 1–3 business days after inspection.

Refund Information

Refunds are typically processed within 3–5 business days after confirmation of the return.
Funds will be returned to your original payment method (credit card, Visa, MasterCard, etc.).

Shipping Costs

• If the return is due to product issues (defects, quality problems, odor, color differences, wrong item, etc.), we will cover the shipping costs.
• For returns or exchanges due to personal preference, the customer is responsible for shipping costs.

Liability Statement

We will assist with any issues arising from unforeseen circumstances such as natural disasters or severe weather. However, we are not liable for any resulting delays or losses.

Return Label

Each package includes a return label for your convenience.

Contact Us

If you have any questions or need assistance:

Address: 22 Avenue C, Rochester, NY 14621, US
Phone: +1 (315) 460-0610
Email: service@crystalhomeeu.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)