Privacy Policy

1. Scope of the Policy

This Privacy Policy applies to all online activities conducted through our website, including browsing, purchasing, and using our services. By accessing and using our website, you agree to the terms described in this Privacy Policy.

2. Information Collection Technology (Cookies)

Our website uses cookies and other similar technologies to collect browsing information in order to improve your experience on our site. Cookies are small files stored on your device that record your preferences, language selection, and other information. By using our website, you consent to the use of cookies. You can disable cookies via your browser settings, but doing so may affect your experience on the website.

3. Information Usage and Sharing

The personal information we collect is used only to provide services, process orders, and offer customer support related to your transactions. We do not sell or rent your personal information to third parties. However, we may share your information with service providers (such as payment processors, delivery companies, etc.) to fulfill the services you request, but only to the extent necessary for those services. We ensure these service providers comply with appropriate privacy protection measures.

4. Data Storage (Cookies)

To enhance your experience, we use cookies technology to store and process your preferences and other relevant information. We will obtain your consent when you use our website and make sure you are aware of the use and purpose of cookies. You have the right to disable cookies, but please note that this may affect certain functionalities on the site.

5. User Rights (Add, Delete, Modify, and Withdrawal of Rights)

Under applicable data protection laws, you have the right to access, modify, delete, or withdraw your personal information. This means you may request a copy of the personal data we hold about you or ask us to delete or modify that information. If you wish to exercise any of these rights, please contact us using the contact information provided.

6. Legal Basis for Data Processing

When processing your personal information, we rely on the following legal bases:

• Performance of Contract: To process your orders and provide the services you request for purchases.
• Explicit Consent: For subscribing to newsletters and engaging in marketing activities.
• Compliance with Legal Obligations: For tax, accounting, and regulatory purposes.
• Legitimate Interests: To improve the user experience, optimize the website, and prevent fraud.

Contact Information

Address: 22 Avenue C, Rochester, NY 14621, US

Phone: +1 (315) 460-0610

Email: service@crystalhomeeu.com

Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)