Terms of Service

1. Introduction and Scope

This Service Policy applies to all services and purchases made through our website. By accessing, browsing, or using our website, you agree to abide by the terms and conditions outlined in this policy.

2. User Accounts and Website Responsibilities

When using our website, you may need to register an account and provide personal information. You are responsible for ensuring the accuracy and security of your account information and are liable for all activities conducted through your account. We are not liable for any losses caused by incorrect account information or security breaches.

3. Product, Inventory, and Price Disclosure Rights

We make every effort to ensure the accuracy of product information, pricing, and inventory on our website. However, we cannot guarantee that all information is always accurate, and we reserve the right to change prices, inventory, and product details at any time.

4. Orders and Payments

All orders must be paid according to our payment instructions. Once an order is successfully submitted, we will begin processing it. If the payment is incomplete or the information provided is incorrect, the order may be canceled.

5. Shipping Policy

We offer domestic shipping services. The expected shipping time is 1-3 business days. Shipping fees depend on the order amount and delivery region: - Orders between US$0 - US$79.99: Shipping fee of US$6.99; - Orders over US$79.99: Free shipping. The estimated shipping time is 5-8 business days. For detailed shipping information, please refer to our Shipping Policy page.

6. Order Cancellation Policy

You may cancel your order before it is processed. If the order has already been shipped, it cannot be canceled. Cancellation Process: 1. Please contact our customer service team via email or phone, providing your order number, payment proof, and other relevant information. 2. Our customer service team will process your cancellation request and confirm your refund. The refund will be processed within 3 to 5 business days and credited back to the original payment method. For more details, please refer to our Order Cancellation Policy.

7. Return and Exchange Policy

Eligible products can be returned or exchanged for the following reasons: 1. Product quality issues; 2. Product does not match the order; 3. Product has significant damage or other unacceptable defects. Return and Exchange Process: 1. Please contact customer service with your order number, payment proof, and relevant photos or videos. 2. We will review your request within 3 business days after receiving the product and initiate the refund or exchange. Refunds will be processed within 3 to 5 business days and credited back to the original payment method. Exchanges will be shipped within 1-3 business days. For more details, please refer to our Return and Exchange Policy.

8. Disputes and Governing Law

This Service Policy is governed by applicable laws, and any disputes should be resolved through friendly negotiations. If negotiations fail, you agree to resolve the dispute through the designated courts.

9. Privacy and Data Protection

We are committed to protecting your personal information. For more information, please refer to our Privacy Policy.

10. Intellectual Property

All content on the website, including text, images, trademarks, and designs, is protected by copyright and intellectual property laws. You may not copy, modify, or distribute any protected content without permission.

11. Limitation of Liability

To the extent permitted by law, we are not liable for any damages arising from the use of our website, including but not limited to indirect losses or loss of profits.

12. Modification of Service Terms

We reserve the right to modify this Service Policy at any time. Any changes will be published on the website and will take effect immediately. Please check the policy regularly for updates.

13. Contact Information

Address: 22 Avenue C, Rochester, NY 14621, US

Phone: +1 (315) 460-0610

Email: service@crystalhomeeu.com

Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)